Rujukan Laman

How 1b9 Protects Your Personal Data

At 1b9, your personal data belongs to you — we collect only what is needed to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan…

Data Collected Only When NeededTouch 'n Go, GrabPay, Boost dan FPX Transactions SecuredYour Right to Access & CorrectRetention Periods Clearly StatedContact Us to Remove Your Data

Explore the Lobby Read FAQ

What Data We Collect and Why

1b9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, contact number and payment details linked to Touch 'n Go, GrabPay, Boost dan FPX or FPX bank transfers. We also log device identifiers, session timestamps and IP addresses to detect unusual activity and

1
keep your account safe. All data processing at 1b9 is carried out in accordance with applicable Malaysian law, and access to this platform is available where local law permits — including for those in Kota Kinabalu and across the country. We do not sell or rent
2
your personal data to third parties for marketing purposes. Data shared with payment processors is limited to what those processors need to complete a transaction, and no more.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy Rights

If you want to review, correct or delete the personal data we hold on your account, our privacy team is reachable through the channels below.

Email Privacy Team Send your request to our dedicated privacy address. Include your registered email and the specific data action you need — access, correction or deletion — and we will handle it promptly.

Live Chat Support Our live chat team is available around the clock. Start a chat session, ask to be escalated to the privacy desk, and an agent will log your request and provide a reference number.

In-Account Help Centre Log in to your account, navigate to Help Centre, and submit a privacy request form. This method automatically attaches your account ID, which speeds up verification and processing time.

PENGENDALIAN DATA & KESELAMATAN

Six Ways We Handle Your Data Responsibly

From the moment you create an account to the point you request deletion, every stage of your data lifecycle at 1b9 follows a clear set of internal controls.

Data Collection Scope

We collect only registration details, payment method identifiers for Touch 'n Go, GrabPay, Boost dan FPX, and session logs. We do not harvest browsing history outside our own domain or purchase third-party data lists.

Cookie Usage

Cookies on 1b9.pro cover session management, language preference and fraud-prevention signals. You can adjust cookie settings in your browser at any time; disabling non-essential cookies does not block account login or transactions.

Account Security Measures

Passwords are stored as salted hashes and never in plain text. Two-step verification is available for your account login, and any device not previously used to log in will trigger an email alert to your registered address.

Data Retention Periods

Active account data is held for as long as your account remains open. After account closure, transaction records are retained for the period required under Malaysian financial regulations, then deleted from live systems.

Third-Party Sharing Policy

Personal data is shared only with payment processors needed to clear your Touch 'n Go, GrabPay or FPX transaction, and with fraud-screening services. No marketing partners receive your data without your separate, explicit consent.

Your Right to Request Changes

You may request a full copy of your data, ask us to correct inaccurate details, or submit a deletion request at any time. We process these within 14 business days and confirm each step by email.

Your Privacy Questions Answered

Below are the questions we hear most often about how 1b9 manages personal data. If your question is not covered here, reach us through live chat or the in-account Help Centre and our privacy team will follow up within one business day.

We collect your full name, email address, mobile number, date of birth and the payment method you link to your account — such as Touch 'n Go, GrabPay, Boost or FPX. We also record login timestamps and device identifiers for security purposes.

Payment data travels over TLS-encrypted connections and is processed directly by the payment provider. We do not store your full Touch 'n Go wallet number or GrabPay credentials on our servers — only a transaction reference is kept.

Yes. Submit a data-access request through the in-account Help Centre or by emailing our privacy team. We will compile a readable summary of your account data and send it to your registered email within 14 business days.

Log in, go to Help Centre, and submit a correction request. Attach any supporting document if the change relates to your name or date of birth. We aim to confirm the correction within five business days of verifying your identity.

On closure, your profile is deactivated immediately. Transaction records are retained for the period required under Malaysian law, after which they are deleted from live databases. We will notify you by email once deletion is complete.

No. We do not sell or pass your data to advertising networks or marketing companies. Data is shared only with payment processors such as Touch 'n Go, GrabPay, Boost and FPX providers, and only to complete your transaction.

Open your browser settings and adjust the cookie permissions for 1b9.pro. Non-essential cookies — used for analytics and session optimisation — can be disabled without affecting your ability to log in, deposit or withdraw.

How 1b9 Protects Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Handle Your Data Responsibly

Data Collection Scope

Cookie Usage

Account Security Measures

Data Retention Periods

Third-Party Sharing Policy

Your Right to Request Changes

Your Privacy Questions Answered

01 What personal data does 1b9 collect when I open an account?

02 How is my payment data protected when I deposit via Touch 'n Go or GrabPay?

03 Can I request a copy of all the data 1b9 holds about me?

04 How do I ask 1b9 to correct inaccurate information on my account?

05 What happens to my data if I close my account?

06 Does 1b9 share my data with advertisers or marketing companies?

07 How do I opt out of cookies that are not essential to my account?

Related Pages